Refund and Cancellation Policy

This refund and cancellation policy outlines how you can cancel or seek a refund for a product / service that you have purchased through the Platform. Under this policy:

1. Cancellations will only be considered if the request is made within 7 days of placing the order. However, cancellation requests may not be entertained if the subscription has already been activated and the services have been accessed beyond the free Member plan features. Members may choose to cancel at any time through their account settings; the cancellation will take effect at the end of the current billing period and access to paid features will continue until then.
2. Publyz does not accept cancellation requests for subscription plans once the billing period has commenced and the services have been accessed. However, a refund / replacement of the subscription period can be made if the user establishes that the Platform was not accessible due to a verified technical fault on our end.
3. In case of non-delivery or inaccessibility of the subscribed service, please report to our customer service team. The request would be entertained once the issue has been checked and determined at our end. This should be reported within 30 days of the billing date. In case you feel that the service received is not as described on the site or as per your expectations, you must bring it to the notice of our customer service within 30 days of the billing date. The customer service team after looking into your complaint will take an appropriate decision.
4. In case of complaints regarding technical issues that arise from third-party payment processors or device compatibility, please refer the issue to the respective service provider. Publyz will assist where reasonably possible.
5. In case of any refunds approved by Publyz, it will take 7 days for the refund to be processed to you.

All refund and cancellation requests must be submitted to hello@publyz.com with your registered email address and transaction reference number.